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CID Downtime

JochenL

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CID is currently down. This is affecting login to CL and CC. I am investigating.
 

JochenL

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The system is running again. The issue was caused by an earlier forced shutdown after that the system's reboot failed partially.
 

JochenL

CL Byte Sprite
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CID is currently down. This is affecting login to CL and CC. I am investigating.
 

JochenL

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The issue looks more severe. The hosting provider is working on it.
 

JochenL

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The hosting provider is at a loss. :-(

I spun up a backup instance from Jan 20 (2021) 11:17 AM UTC.
Accounts from that points on are not included and I am working on recreating them.
 

ExileInParadise

RPG Therapist
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The hosting provider is at a loss. :-(

I spun up a backup instance from Jan 20 (2021) 11:17 AM UTC.
Accounts from that points on are not included and I am working on recreating them.
Hackers trying to break the system *evilgrin* - thanks for keeping things running!
 

JochenL

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CL was indirectly affected, too. You probably need to logout and login again to continue working with it.
No data loss in CL, though.
 

JochenL

CL Byte Sprite
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This morning the hosting provider closed the ticket. The cause of the problem was a "malfunctioning Hyper-V pool".

As of now, our log analysis just showed up a general "Kernel-Power" error, as you get on rebooting/restarting a system without shutting it down properly before.

Yesterday, we migrated all relevant systems to another provider, running CID since yesterday at 2 PM UTC. The old system is up and running, but all relevant services have been deactivated there. We won't use it again for anything CC/CL/CID-related.

Please excuse yesterday's downtime, and don't hesitate to open a support ticket if you encounter any problems.
 
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