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CID Downtime
- Thread starter JochenL
- Start date
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- Tags
- bug report downtime
JochenL
CL Byte Sprite
Staff member
Wizard of Adventure
Beta-Tester
Faster Combatant
Adventure Builder
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Adventure Master
The hosting provider is at a loss. :-(
I spun up a backup instance from Jan 20 (2021) 11:17 AM UTC.
Accounts from that points on are not included and I am working on recreating them.
I spun up a backup instance from Jan 20 (2021) 11:17 AM UTC.
Accounts from that points on are not included and I am working on recreating them.
Hackers trying to break the system *evilgrin* - thanks for keeping things running!
JochenL
CL Byte Sprite
Staff member
Wizard of Adventure
Beta-Tester
Faster Combatant
Adventure Builder
Gamer Lifestyle
Adventure Master
Only one account was affected, it has been restored now.
If you encounter any problems using Campaign ID, please contact our support: https://campaign-community.com/index.php?support-tickets/
My CL entries all looked good after a relog so I expect its all good.
Thanks for the timely intervention!
JochenL
CL Byte Sprite
Staff member
Wizard of Adventure
Beta-Tester
Faster Combatant
Adventure Builder
Gamer Lifestyle
Adventure Master
This morning the hosting provider closed the ticket. The cause of the problem was a "malfunctioning Hyper-V pool".
As of now, our log analysis just showed up a general "Kernel-Power" error, as you get on rebooting/restarting a system without shutting it down properly before.
Yesterday, we migrated all relevant systems to another provider, running CID since yesterday at 2 PM UTC. The old system is up and running, but all relevant services have been deactivated there. We won't use it again for anything CC/CL/CID-related.
Please excuse yesterday's downtime, and don't hesitate to open a support ticket if you encounter any problems.
As of now, our log analysis just showed up a general "Kernel-Power" error, as you get on rebooting/restarting a system without shutting it down properly before.
Yesterday, we migrated all relevant systems to another provider, running CID since yesterday at 2 PM UTC. The old system is up and running, but all relevant services have been deactivated there. We won't use it again for anything CC/CL/CID-related.
Please excuse yesterday's downtime, and don't hesitate to open a support ticket if you encounter any problems.